How can we help?

Try these in order: update to the latest version from the store, restart your device, then make sure you have some free storage left. If it still fails, reinstalling usually clears it, but anything stored only on your device will be lost, so check first whether the app offers an export or backup. If none of that helps, tell us below and we'll dig into it.

Use the form below and include: the app name and version, your device model, your iOS or Android version, what you did just before it went wrong, and what you expected instead. A screenshot or screen recording is worth a hundred words. With that we can usually reproduce a problem on the first try.

Start with "Restore purchases" in the app. That clears most cases on its own, especially on a new device or after a reinstall, and the store can take a minute to catch up, so give it a moment and reopen the app.

Subscriptions are managed by the store, so cancel them in your Apple ID subscription settings or in Google Play subscriptions. Deleting the app does not cancel a subscription, and we cannot cancel one on your behalf.

The compatibility section of the app's store listing is always the current answer, as it changes with each release. We support the current OS version and, as a rule, the two before it.

Please do. Tell us what you're trying to get done rather than just the feature you have in mind, that usually leads to a better solution. We can't promise a date, but good requests do get built.

Tell us through the form below or by email, with the address of the site or the name of the app and what you're seeing. If you're on a maintenance plan with us, keeping it running is part of that plan and we'll get on it.

Send it through the form or by email and tell us what you want and, ideally, what you're trying to achieve. Describing the goal often leads to a better solution than the first idea. We scope every request and give you an estimate before any work starts.

It happens: platforms change under released software. Report it the same way, and tell us what changed if you know. Under a maintenance plan this kind of upkeep is covered.

As soon as you send the form, a confirmation message appears right here on the page, which means it reached us. We reply as soon as possible. If you don't see the confirmation, email us directly at jupitersro@proton.me.